So,  I was looking through an old photo album when I came across some pictures of my 92-year-old grandmother. Twenty years ago, she traveled up from Florida alone to spend Passover with us. She was quite a feisty woman who spoke her mind in a form of Yinglish (some combination of English and Yiddish) that was not always easy to understand but always filled with wisdom born from a wealth of life experience.

One day while I was running an errand for her, a patient who was having a problem called my home.  Grandma answered the phone and gave me the message as soon as I walked in the door. “You must call her now!” she said with deep conviction. “Always remember, treat a person nicely, he’ll tell a friend.  Treat a person poorly, he’ll tell the WORLD!”

To this day, I embrace Grandma’s words as a principle of life and of professional practice.  Do unto others as you would have them do unto you.